Shipping Policy

At Wizzard Worms, we take great care in ensuring your composting products and live worms are delivered safely and efficiently. We currently offer nationwide delivery throughout South Africa.

Processing Time

  • Orders are typically processed within 1–2 working days.
  • Live worm orders may be dispatched on specific days to avoid weekend transit and ensure they arrive in optimal condition.

Shipping Methods & Delivery Time

  • We use reliable national courier services to deliver your orders door-to-door.
  • Delivery times range from 2–5 working days depending on your location.
  • Rural or outlying areas may take slightly longer.

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
  • Free delivery may be available for select products or promotional offers — these will be clearly indicated on the product page.

Shipping Live Worms

Live Eisenia fetida worms are carefully packaged in breathable, climate-appropriate containers to ensure safe transport. Please ensure someone is available to receive the parcel upon delivery.

Delivery Issues

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
  • Photographs of damaged packaging or products help us expedite replacements or claims with the courier.

Contact

For any questions about shipping or delivery, please email us at thewiz@wizzardworms.co.za.